Terms and Conditions
Payment
You can pay for your order by credit card or debit card. We currently accept payment from all major credit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order. Payment is received in US Dollars only.
Delivery
It is our goal to ship all orders within 3-5 business days after the order is placed. However, due to seasonal demand and/or market fluctuation, shipping times may vary. Items will be delivered via the delivery method chosen at the time of purchase. If for some reason an item is not available, we will contact you directly as soon as possible to make arrangements for future delivery or provide you the option to receive a refund or credit on the item.
If your order contains a lower receiver, there may be an extended period of time needed to process your order as we acquire or update your selected FFL. Your delivery time frame may change depending on how long this process takes. To speed up this process, you may have your FFL submit their paperwork via email to [email protected].
Any order placed on our website that is over $500 USD will require a signature when being delivered.
Return Policy
If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.
General Policy
All items must be returned within 30 days and be in new, unused or unaltered condition including all packaging contents. A 10% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense.
Cancellation Policy
During normal business hours, Mon-Fri 9-4p EST, online retail orders may be cancelled within 4 hours from time of purchase. Orders placed outside of normal business hours cancelled within the first 4 normal working hours on the next business day.
Exception to this policy may be made on a case-by-case basis. Please contact customer service for your request.
Apparel Policy
We’re aware it can be difficult to correctly order your size from time-to-time, which is why we offer returns on apparel! As long as the item is in new, unworn condition with all liners and tags still attached, we’d be more than happy to assist with processing a return within 30 days of the purchase date. Upon receipt, we’ll issue a refund to the original payment method or apply store credit to your online account to exchange for the new size or color preferred. Please create a help desk ticket through our Contact Us link for further assistance.
At this time we are not able to accept returns on apparel.
Exchanges & Store Credit
Orders being exchanged or returned to store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 407.347.4584 or create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form.
Warranty
If for any reason you have a warranty issue with one of our products, please contact us at 407.347.4584 or create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form. PLEASE NOTE: We cannot provide warranty work if your items have been altered by you or anyone other than Ballistic Advantage from their original state. Contact Us if you have any questions regarding this policy.
Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.
If you have images to send, please email them to Contact Us and include your Help Desk Ticket number in the subject field.
Damaged Lost/Items
In regards to claims dealing with damaged, lost or blemished products we ask that you create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form for review within 72 hours upon receiving the shipment.
If you have images to send, please email them to Contact Us and include your Help Desk Ticket number in the subject field.
Failed background check
There will be a 30% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.
Contact & Return Address
If you have any other questions or concerns, please contact us.
Ballistic Advantage
2550 Ocoee Apopka Rd, Unit 100
Apopka, FL 32703
Call: 407.347.4584