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Return and Refund Policy

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General Policy

 

  • All items must be returned within 30 days and be in new, unused condition including all packaging contents. A 10% restocking fee applies to orders being returned. Original shipping charges are non-refundable, and the returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), discontinued, or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense. Applicable refunds will be issued to the original payment method. All returns must have a Ballistic Advantage issued RMA number and must include the return form to ensure proper and timely handling. Reimbursements will only.

 

Exchanges

 

  • Orders being exchanged will not be charged a restocking fee. Orders must be exchanged within 30 days. To ensure your exchange is handled properly, please create a Help Desk Ticket on your My Account page. If you don't have an account with us, complete the form on the Sign Up page.

 

Apparel Policy

 

  • We’re aware it can be difficult to correctly order your size from time-to-time, which is why we offer returns on apparel! As long as the item is in new, unworn condition with all liners and tags still attached, we’d be more than happy to assist with processing a return within 30 days of the purchase date. Upon receipt, we’ll issue a refund to the original payment method or apply a credit to your payment method to exchange for the new size or color preferred. Please create a help desk ticket through our Contact Us page link for further assistance.

 

Damaged Items

 

  • Regarding claims dealing with damage, blemished products, or missing items, we ask that you notify us within 72 hours upon receiving the shipment by creating a Help Desk Ticket on your My Account page. If you don't have an account with us, complete the form on the Sign Up page. If you have images to send you can attach them to your Help Desk Ticket on the Contact Us page.

 

Warranty

 

  • If for any reason you have a warranty issue with one of our products, please contact us by creating a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to Contact Us and fill out the form.

     

  • Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 5-7 business days.

  • Warranty: If for any reason you have a warranty issue with one of our products, please contact us by creating a Help Desk Ticket on the Contact Us page Contact Us. If you don't have an account with us, please go to Contact and fill out the form. Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 5-7 business days. Your warranty claim will be handled within 1 to 2 weeks depending on the case. If you have images to send, please include them in your Help Desk Ticket.

PLEASE NOTE: We cannot provide warranty work if your items have been altered by you or anyone other than Ballistic Advantage from their original state. Contact Us if you have any questions regarding this policy.

  • If you have images to send, please include them in your Help Desk Ticket.