Dealer and Wholesale Warranty Procedures
Ballistic Advantage stands behind the quality of the products we manufacture. Please be aware that the Ballistic Advantage Dealer & Wholesale warranty procedures differ from retail. This ensures that we handle warranty issues as efficiently as possible.
For cycling and accuracy issues: Please reference the Troubleshooting Guide on the Ballistic Advantage dealer site before beginning the RMA process.
PLEASE NOTE: We cannot provide warranty work if any items have been altered by you or anyone other than Ballistic Advantage from the original manufactured state. Contact Us if you have any questions regarding this policy. Warranty work and RMAs are handled on a case-by-case basis. Some exclusions apply.
Dealer Direct Purchases:
- If you or your customer have a warranty request, please contact your Dealer Sales Representative to begin the RMA process. Per our policy, please make contact on behalf of your customers.
- Please include a description of the issue in detail and include product name, SKU, and order number. Your Dealer Representative will be in contact with you within 24-48 hours.
- Our Customer Service team will issue the paperwork for your RMA along with shipping details.
- Please write the issued RMA number on the outside of your shipping box and include the RMA form to ensure efficient processing.
Wholesale Purchases:
Ballistic Advantage stands behind the quality of the products we manufacture and sell regardless of where the product(s) were purchased. Please be aware that RMAs issued for wholesale purchases can only be completed as repairs or exchanges.
- If you received a Ballistic Advantage product through a wholesale account (i.e RSR, SportSouth, etc.) with suspected manufacturing defects, please contact Customer Service to begin the warranty process.
- Please include a detailed description of the issue, product description and SKU. We will be in contact with you within 24-48 hours.